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Home > Lettings > Tenants > FAQs

Tenants - FAQs

Listed below are some of the Frequently Asked Questions we find tenants normally look to ask.

Do I have to pay any up front fees/deposits?

It can differ but usually we require 1 ½ month’s rent in advance, in addition to a holding deposit (a deposit required when you make an offer on a property). You may also be required to pay for certain costs such as the inventory, the preparation of the agreement and for taking up references.

Do I have to supply references etc?

Yes you will need to supply addresses/contacts of the following; Bank or building society, employer, previous landlords and for some your solicitor and/or accountant. These are so we can write to confirm your ability to meet the rental commitment.

What is a tenancy agreement?

It is a legally binding document between you and the landlord, applicable only to you and the property you are renting that states the amount of rent, the length of the tenancy, your rights and responsibilities. Your agreement will most probably be an Assured Shorthold tenancy under the Housing Act as amended in 1996. For bona fide companies and/or rental values over £25,000 a year, the agreement will be drawn up under contract law.

What are my responsibilities?

These should be clearly set out in your tenancy agreement, which you should read carefully before you sign. If in doubt, ask the agent. There is a duty for professional agents to ensure that anyone entitled to rely on them is offered correct advice.

How long does it all take before I can move in?

City Residential expect to take a minimum of three working days but not normally longer than 5 days, to take up and confirm references, clear your cheque covering the first rent period and the deposit, arrange for inventories and the transfer of utility accounts into your name. You will not be allowed possession of the property until all this has been done.

How long is a typical let?

Most agents require it to be a minimum of six months and occasionally write a tenancy agreement for longer than a year.

What happens if I want to stay on or leave early?

Tenancies are frequently renewed and we normally agree the terms for the renewal at the beginning and include them in the tenancy agreement. If you're likely to leave before the end of the original term agreed, you must negotiate break clauses to be written into the agreement. If not, you will remain responsible for the rent until the end of the term agreed, unless a new and satisfactory tenant can be found usually at your expense.

What else do I have to pay for?

The tenant pays the utility bills such as gas, electricity, water and telephone during the course of the tenancy, T.V. licence, etc as well as the Council Tax applicable to the property.

What must I do at the end of a tenancy?

Ensure you fulfil your obligations stated in the tenancy agreement to leave the property in the condition it was in at the start, or deductions will be made from your deposit. These will include thorough cleaning and all linen, used or not, freshly laundered. If you've moved furniture, return it to where you found it at the time of the inventory.

How do I get my deposit back?

After an inventory check and condition inspection, provided there are no missing items or damage, your deposit will be returned shortly after you leave the property. You cannot set your deposit against any rent payment due.

Who has been holding my deposit?

City Residential will have retained your deposit in a designated client's deposit account. This will ensure the safety of the money and that the correct amount will be returned to you - or apportioned to the landlord if anything is missing or damaged.