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City Residential are members of the following professional legislative bodies ensuring a high standard of knowledge, service and protection.

NAEA Propertymark (National Association of Estate Agents)

The National Association of Estate Agents (NAEA) is the UK’s leading professional body for estate agency. Its 10,000 members both in the UK and overseas are bound by strict rules of conduct to ensure they offer you the highest level of integrity and service, while the Association’s entry qualification means you can be sure you are dealing with an expert. By choosing an NAEA member you can feel secure in the knowledge that you and your property are in safe hands.

ARLA Propertymark (Association of Residential Lettings Agents)

ARLA was formed in 1981 as the professional and regulatory body for letting agents in the UK. It was recognised that the requirements of the residential lettings market were so detailed and specific that a separate organisation was required to promote standards in this important and growing sector of the property market. ARLA has 3,500 member offices throughout the UK including large multi-branch national companies as well as the smaller single office practices. Membership is achieved only by agents who demonstrate that they have a thorough knowledge of their profession and that they conduct their business according to current best management practice.
For more information on the conduct and membership rules required from an ARLA agent click here

TDS (Tenancy Deposit Scheme)

The Tenancy Deposit Scheme Service is one of the leading UK deposit schemes offering customers either an insured or custodial service. City Residential operate their TDS membership using their insured service. As well as running the Tenancy Deposit Scheme, the company deals with complaints against members of The Association of Residential Letting Agents (ARLA).

TPO (The Property Ombudsman)

The Property Ombudsman came into being on 1 May 2009. Formerly, the Ombudsman for Estate Agents (OEA), the name change was made to reflect the broader jurisdiction in relation to Complaints we are now able to deal with, e.g. Sales, lettings, commercial and overseas.

The Ombudsman for Estate Agents (OEA) Scheme was established on 1 January 1998. The Scheme is open to all those firms of estate agents with a principal, director or partner who is a member of the National Association of Estate Agents (NAEA) or Royal Institution of Chartered Surveyors (RICS). By dealing with a Member of the TPO, the public may be confident about the agent’s approach in its dealings with actual and potential buyers and sellers of residential property or lettings in the UK.

CMP (Client Money Protection Scheme)



City Residential are also members of the Client Money Protection Scheme (CMP). The scheme reimburses landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds. Our certificate confirming our membership can be found by clicking this link Client Money Protection Certificate